David Sims of Customer Inter@ction Solutions recently had the opportunity to speak with Chris Harrick, vice president, corporate and product marketing, SugarCRM about what's going on with open source CRM. The conversation covered such topics as how open source programming works, how companies make money supporting open source software and the advantages of open source vs. proprietary software. "Open source promotes more flexibility and control over how the application is installed, customized and used," Harrick said.
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